While we relocate to our new warehouse, you will have all functionality except purchasing items.
By Internet:Use the "Proceed to Checkout" link from your shopping cart Follow the instructions to submit your order You will receive a confirmation via email
By Phone: for credit card orders onlyCALL OUR TOLL FREE NUMBER: 1-800-992-1200 MONDAY - SATURDAY, 10:00 to 5:00 ET.
By Fax/Mail/Email:Print out your shopping cart with billing and shipping addresses
Email your order to:email@example.com
Prepayment is required on all non-institutional orders. (Please, no institutional purchase orders under $25.00).
If you happen to be in the Berkshires on a Saturday, come to visit our retail shop. We'll fill your order while you browse.
We are open Saturdays from 10:00-5:30. Phone (413) 243-4080.
Orders are picked on a "first-come, first-served" basis. Our stock is mainly deletions and overruns. Many titles are received in small quantities and may sell out quickly. We do not backorder items. There is no guarantee a title will be restocked when sold out.
WE NOTE THE FOLLOWING CAVEAT:
All items are new and unplayed. Because they are close-outs and deletions, some may have a hole drilled or a notch cut into the case. This does not affect playing condition. It is done by the manufacturer to prevent unscrupulous dealers from returning the goods for full credit. Defective items may be exchanged for the same item within 90 days of purchase. Sealed, un-played items may be returned for full credit within 90 days of purchase. All returns must be accompanied by proof of purchase.
Please allow up to four weeks for delivery. Please note the date your order was placed and wait a full four weeks before contacting us, regardless of how quickly you may have received previous orders.
Because of the high volume of orders, we respectfully ask that you do not attempt to amend your order once it is submitted.
Prices as listed on website are subject to change.
NEW SHIPPING RATES EFFECTIVE OCTOBER 9, 2013
|SHIPPING RATES||Shipping charges are figured on a per-disc basis (number of discs per set)|
|Domestic Ground:||$6.00 for the 1st disc, book or cassette + 10 cents for each additional disc, book, or cassette. Addresses outside the Delivery Area will be shipped via USPS. Packages under 1 lb. will shipped via Priority Mail. Due to recent rate hikes, we reserve the right to ship certain packages via USPS.|
|Domestic Postal:||$6.00 for the 1st disc, book or cassette + 10 cents for each additional disc, book, or cassette. Packages under 1 lb. will shipped via Priority Mail.|
|Foreign Expedited:||$40.00 for the first 4 discs, books or cassettes + $1.50 cents for each additional disc, book or cassette. Please do not ask us to undervalue orders for customs purposes. Please be prepared to pay any fees levied by your country's customs agencies.|
|Foreign Standard:||$15.00 for the first disc, book or cassette + $1.50 for each additional disc, book or cassette. Packages under 4 lbs. will be shipped via First Class Mail International. Packages over 4 lbs. will be shipped via Priority Mail International.|
|Canadian Postal:||$8.00 for the first disc, book or cassette + $1.00 for each additional disc, book or cassette.Packages under 4 lbs. will be shipped via First Class Mail International. Packages over 4 lbs. will be shipped via Priority Mail International.|
|Please Note:||The reason for the disparity in Ground Service and USPS shipping charges:|
You can negotiate with shippers but not with the government.
|Domestic Ground:||$9.00 for the first and $1.00 for each additional|
|Domestic Postal:||$9.00 for the first and $8.00 for each additional|
|Foreign Expedited:||$40.00 for the first and $8.00 for each additional|
|Foreign Standard:||$40.00 for the first and $15.00 each additional|
|Canadian Postal:||$25.00 for the first and $6.00 for each additional|
We reserve the right to charge freight at our cost for
orders containing books.
For Expedited Service to Japan, refer to Japanese instructions. We have a printable Japanese order form available at Japanese Order Form
For Chinese shipping instructions, refer to Chinese Instructions